One of these things is not like the others…and confirmation bias will make sure it doesn’t get the job.

confirmation bias part two

According to the HBR, when you only have one non-traditional candidate in your hiring pool, that candidate has zero statistical chance of being hired.

Confirmation Bias Strikes Again.

When a business stalls or encounters serious problems, it is often the very “team” that gave it strength that now is part of the roadblock to creating innovative solutions.  Most businesses tend to hire employees from very similar backgrounds, whether socio-economic, schooling, or even geography.  It can narrow their perspective and also create an effect where there is deadly “group think.”  This is usually thought to be a result of the players being so “comfortable” with each other that they don’t challenge each other’s assumptions, and tend to draw the same conclusions. (Real-life examples of the type of “group think” turnaround featured in the classic “Twelve Angry Men” are rarer than we’d like to believe.)

A recent study published in the Harvard Business Review points out an even more insidious barrier to change, even among those companies that may be trying to diversify their teams.  It’s a long, but fascinating read….and you better have at least two people with a different perspective if you want to turn that jury around.

If there’s only one woman (or ethnically diverse or non-college educated or under-represented “fill in the blank here” candidate) in your candidate pool, there’s statistically almost no chance she’ll be hiredRead it here. The good news? Adding just one other non-traditional  candidate radically increases the statistical probability that a non-traditional candidate will be hired.

We’ve talked about how confirmation bias can limit your ability to correctly identify your problems here and why project teams need diverse viewpoints. Need to see just how homogenous your team is? Grab our “Reading the Terrain” field guide here. The pointed questions will help you view a very familiar place with fresh eyes.

Pain Math and Magical Thinking. What Dating has to Do with it.

change rarely is a straight line

Our plans for change often involve a lot of math, a little physics and the hope of a little magic along the way.

Andrew Chen sums up the magical thinking done by Entrepreneurs and by more than a few turnaround teams in a beautiful way. Because you need to do the math. And sometimes, you need a little magic as well.

More than a few turnaround teams over or underestimate the value of their planned project, others wildly underestimate the time it will take internal teams to adapt to changes (hint, unless you literally hold  a gun to their heads, it won’t be overnight, and if you do hold a gun to their heads, human resources will likely have a few choice words for you!)

Have you done the pain math lately? And where will the magic come from in your project?

Andrew Chen’s story of dating sites and magical thinking is here

 

Rolling out your Plan for World Domination? Do this first!

bullhorn to deliver messages to employees

Is your plan brilliant? Not if they don’t hear it. Three things to consider when delivering a new plan to your team.

Eureka! You’ve done it! You figured out the master plan to explode your team’s revenues, destroy the competition, and single-handedly catapult your company to the head of the Fortune 500 list. But before you roll it out to the troops, here are three things to figure out first! (Details, details,  I know. Clearly I am a killjoy.)

The HOW:

What tool(s) will you use to deliver your brilliant plan? First, consider what you know about your team (henchmen/evil co-conspirators/devoted followers– feel free to select the description that applies to your bunch):

  • Are they readers? Note, I am not asking if they can read, (although in some audiences that is a very important question), I am asking if reading is their first choice for learning new information. Hint: if your team would prefer to listen to “The One Minute Manager” or “Who Moved My Cheese?” on an MP3, they aren’t readers.
  • If they are readers, do you need to sum up the whole idea in 3 bullet points or deliver the plan complete with a story-type framework and pictures? Do they just read “above the fold” (i.e. preview pane only) in an email?
  • Not big readers?  Can you record it in a podcast type format? Or create a video? (Don’t just read from a powerpoint if you create a video, make it interesting, after all, world domination is on the line here!)
  • Do they need an in-person meeting for the information to penetrate? (And will you need to confiscate all of the blackberries, cell phones and technical devices at this meeting?)
  • Will a webinar work? If you use a webinar, will the team multitask throughout the webinar and miss the most salient points? (See below for a Jeanne’s formula of the vector at which the quantity of multitasking during webinars obliterates any and all value of the information being presented).
  • Any special considerations? Need to accommodate an international team and reduce all “slang” and idiomatic language? (Much harder than it may seem.  Go back through these first few bullets and eliminate the American idiomatic language. Good. Now do it again. One more time. Nope, still got some in there.)

The WHO?

Give serious thought to who is the best person to deliver your message. Internal? External? Peer? Computer generated Hologram of a dead celebrity? Consider your options:

  • Should it be delivered by a trainer? Or would it be better to bring an “outsider” in the form of a consultant or third party in to deliver the message? What about having peers or respected colleagues roll it to their teams? Some of the best change teams have influential team members become subject matter experts in key areas of the change plan and help deliver that information from the team. They then become the “go to” people for the team as the team works through the change. This helps the entire team “own” the outcomes right away, and work together through difficulties.
  • If the message will take more than 30 minutes to deliver, consider using multiple presenters, if only to vary the type of voice and to keep the team awake. It is the rare individual who is fascinating for more than 20 minutes (ever notice that TED talks are short? And those folks are pretty darn fascinating).
  • If the message is vital to the ongoing success of the team’s mission, of such critical nature that life as the team knows it is about to change, make sure you rehearse that delivery several times. (Back to those TED talks folks, you do know they rehearse it right? And that they work with consultants to help them with their delivery when they make it to the “big” conference?) If possible, get some non-team members to critique it (spouses, kids and friends in other fields come in handy here) to punch some holes in it. They may not know all the technical terms but they will know when you’re boring, vague, or delivering bravado without substance. Try teenagers who are not feeling too kindly towards you at the moment. They will not pull their punches.

The FOLLOW UP:

And now that you’ve laid out your brilliant plan…

vector of listening vs absorption in a presentation

You will have a “need for speed” if laying out your master plan in a room full of multitasking listeners!

  1. How are you going to make sure that the team begins to act on what they learned? Ending a rousing presentation with “Go Forth and Conquer” is good, but not if they forget to “Conquer” because they stopped off at the 2:1 Happy Hour immediately afterwards.
  2. Is there a follow up plan to reinforce the plan within smaller groups/teams in the coming months?
  3. Is there a way to measure the participation of different sub groups in the plan? If the work flow goes Team A to Team B to Team C, nothing may be coming out of Team C but it may be because Team B isn’t playing by the new rules. Figure out how you’ll check for effectiveness.
  4. Did you plan any sort of recognition or public acclaim for those who embrace the plan and drive results? Better yet did you get the “buy in” of a few highly respected, key team members to visibly model the behaviors you’re looking for before you even rolled the plan? (For advice on who you want, read this.) You want to make sure the thought leaders and star players are on board because if the only people following the new plan are your “weaker” players, this sort of recognition will backfire.
book by Jeanne Goldie

Speed Read an Organization with our Easy Guide

Even if your plan doesn’t quite resemble world domination, you still want to work out these key items before you roll out any major changes to your team.  Need to know what else to consider before changing things up at the office? Read our 10.5 rules on turnaround here.  If you’d like our free guide, Reading the Terrain which helps you “speed read” an organization, just sign up for our weekly newsletter.

What else do you think you need to consider? share your thoughts in the comment section. Or feel free to share your plan for world domination and we’ll critique it.

Adventures in Interviewing: Shoot Straight or Not?

 

will telling the truth help or hurt in an interview

Just how candid should you be in an interview?

Ever wondered if you should bite your tongue in an interview?  Is it ever a good time to say “Wow, that sounds like a really bad plan?” (It is assumed you don’t follow that up by rolling on the floor laughing).

I’m usually hired to fix things or start them up. This means companies tend to seek me out when they’ve got a vision of some new business line they want to open or when they know something is wrong, have tried lots of things, it’s not working and they need someone else to fix it so they can get on with their main mission.

Now when someone seeks me out, they usually know my reputation. I’m a very straight shooter,  I don’t sugarcoat things, but can take a balled up mess or a really sketchy vision and turn it into something really great. I will also point out very quickly if the glass is half empty and leaking fast. I can fix that too, but not if you’re only seeing sunshine and rainbows. I’m direct because I am going to be responsible for driving results almost immediately, and if there is a blind spot about the problems or hiccups in the plan, it will affect my work. Telling the truth can also let you see how open the company is to adapting their plan.

Sometimes, however, the hiring company doesn’t know me, as I’ve been referred to them by someone else. Hilarity generally ensues.

A personal favorite was the interview with a large bank that wanted to open boutique banking centers in underserved markets throughout the United States. I had been referred to the hiring manager, a Californian, to cover the Southeast. I was the fifth interview in the Atlanta airport lounge, out of five. As this very senior manager sketched out the plan I felt the backs of my eyes beginning to roll. Sure enough, just as every other financial institution headed into the Southeast before had done, they had used census data to select the “perfect” areas for these branches.

The data told them that Location X was an opportunity rich area, moderate, but not too low, income, with a diverse population that was historically under-served by banks. Many were the perfect age for first time home buying.  They were sure they had found the mother lode of an untapped market.

Now there was just one problem. For those of you who can remember the joys of “mean” “median” and “mode” in basic statistics, you may remember that the median is the middle number of all the data in a list. The mean is an average.  The problem with good old Location X was that almost no one in the area was actually making the mean income.  Mode, the number that appears most often, would be the more appropriate measure here. Due to the wild vagaries of the drawing of census tract lines and the strange nature of the city, the residents incomes looked like this (pretend it’s a census tract of 10 people):

1. $10K

2. $10K

3. $11K

4. $170K

5. $10K

6. $ 7K

8. $120K

9. $11K

10. $90K

Wow kids! we’ve got an average (mean) income of $87K!. We’re going to do great! Break out the champagne and the “Grand opening” signs!

Umm, not so fast.

In reality the area was a large cluster of public housing units, surrounding a small college center, with a small area of mid-level housing, mostly occupied as rentals by students (they would be the folks represented# 6, who also helped pull the average age down) or owned by a handful of professors and college administrators ( #10 above) and three gracious streets of grand homes that backed up to another census tract that was much more affluent (that would be #8 and #4). Problem was, the majority of the residents were in public housing (#1, 2,3,5, and 9) and making the income associated with that service. Most were nowhere near ready to make a leap to homeownership.

The gentleman from California was no doubt tired, having been subjected to a long flight, four earnest applicants earlier in the day, and repeatedly mentioned he was catching a plane in 45 minutes, as he hit the highlights of the master plan.

As he listed the areas, I thought for a minute, almost stopped myself, and then said very quietly, “Have you signed the lease yet on Location X?”

I guarantee that was a question no one else had asked that day. I then spelled out why Location X looked good from 10,000 feet up but had never been successful for any of the other lending institutions that had tried similar things in the area.  He looked at me oddly, and wrapped up the interview quickly.

I drove home, cell phone accidentally tossed in my briefcase in the trunk of my car. I may have even lectured myself on the advisability of opening my big mouth.  After the 3o minute drive I had a message. A call from the gentleman’s boss, asking me to call her to talk about the lease, (yes, they had signed it) and explain why I didn’t think it would work. She was about to go into a 6 hour meeting but wanted me to call her as soon as possible, any time, day or night.

I got the gig five minutes into that call. I am certain that no other applicant questioned the wisdom of the plan. And yes, Location X, despite a ton of effort and energy and cash infusions, never delivered as planned, for just the reasons I had mentioned.

On the other hand, lots of people don’t want to “look at the whole picture.” Several years ago I was approached about becoming the regional manager for a large sales team. The hiring manager pointed out that they were currently at 50 people, hoping to move to 90 by the end of the year (it was June). I politely said, “I’ve reviewed your team and by my estimate you have 18 keepers and 32 people who won’t make it, they haven’t made it anywhere else. Which means you have a rebuild on your hands.”

The previous manager had been incented on bringing in bodies without any qualifications tied to the incentive, and bring them in he did. Every single person who had failed at every other sales group in town.  Just by looking at the list of the names it was easy to see who would not be there in 3 months when their guarantees ran out.

The hiring manager hired an out-of-market friend of his, without a sales background, and sure enough, most of the 32 I marked were gone six months later. And the headcount is still nowhere near 50, or 90.

So, do you tell the truth or spout the party line? I think it’s a matter of just how badly you need the role and how much “singing the party line” may cost you individually if you can’t perform at the level expected.  Many companies will lower their expectations as they realize the plan has holes in it, they just don’t want you to be the one to point them out. But if 100% of your compensation is tied to delivery, you can sugarcoat the truth a bit, but YOU need to know what you’re getting into. And maybe, so do they.

What do you think? Tell the truth and shame the devil? Or shut your mouth, get the gig and do what you can once you’re in? What have YOU done? Share in the comments below…

book by Jeanne Goldie

Speed Read an Organization with our Easy Guide

Need a better idea of how to “read” a company that you really want to work with? Get our free guidebook, “Reading the Terrain” a field guide of over 10 important areas and some questions to ask before you leap. It’s free, just sign up for our weekly newsletter.

 

 

Taking Stock of this Week: How Effective were You?

time management

The year is already one quarter gone, what did you do this week?

It’s Friday. How did you measure up this week?

Did you:

1. Drive revenue?

2. Cut expenses in a way that will allow the business to grow?

3. Solve an ongoing challenge in a way that will allow the team to move forward?

4. Open a new market, test a new product, develop a new strategy for growth?

5. Say no to the things that weren’t working and cross them off your list?

6.Seek out a new perspective or new methodology that might help your team move forward?

7.Hold meetings that were relevant, valuable and not “birthday parties.”

8. Pull the tooth?

9. Look for new talent?

10. Have that uncomfortable conversation you’ve been dreading?

If not, what can you do to make sure that next week you spend your time on the things that really matter? (need some more ideas? try this)

Get your free copy today of “Reading the Terrain” by subscribing in the email box. It will help you have many more effective days!

book by Jeanne Goldie

Speed Read an Organization with our Easy Guide

How the Election Cycle can Affect Your Success, Even if You’re Not Running for Office

graph of the election cycle's impact on innovation and new product development

Are you trying to sell something to a government agency or contractor? Better know where you are in the election cycle!

Not running for political office this year? Then what does the election cycle have to do with you?

Whether you are a multinational corporation, a lean startup, a tiny mom and pop store, or a non-profit agency (NGO), election cycles can have an impact on everything from funding, regulation and licensing, and sales of your product.

If you’re trying to pitch a business product, service or concept to sell to the government, (or an agency closely related to the government) the timing of your pitch and its position in the election cycle can dramatically affect your success.

“But Jeanne, I don’t sell directly to the government or get government funding, so what are you talking about?” Most people don’t realize how connected to government election cycles their client’s purchasing cycles may be, even if they themselves are not selling to the government. So humor me and follow along.

Who are the decision makers in “The Government?”

The first thing to remember is that in most governments there are several types of employees. There are the elected officials, appointed officials (appointed by the team that won the election) and the “civil servants,” more long-term permanent employees that generally do not change with every election.  Civil servants may, or may not, owe their original position to having been connected to a winning party in the past.  The civil servants have usually been through numerous waves of administration changes which makes them somewhat cautious in their approach to contracting with new services or committing to new projects.

For example, a U. S. state might have a “Tax Commissioner” who actually won an election to get their role. The Tax Commissioner might appoint 1-2 “Deputy Tax Commissioners,” usually close connections or political party allies.  Then there are the actual tax assessors, clerks, accountants, appraisers, evaluators etc. who work for the commission. These are usually permanent employees who do not change with every election. Depending on where you live, however, new openings for these jobs may tend to be filled with allies/friends/relatives of the current ruling political group, so sometimes a great deal of political connection is at play. At other times, there is no connection at all, the person just got their job by applying and having the right skills at the right time.

You will generally not get a “quick sale” when you’re selling to the government sector. If you have one meeting to pitch your product and you get an immediate “Yes!”, you’re either sitting down with the President/Prime Minister/Grand Poobah or you’re having a meeting with the wrong person and will be getting a call saying there’s been a “bump in the road” as soon as they get back to the office and tell someone what they promised.

Why is this? Because the number one question on everyone’s mind in a government role, one which often directly or indirectly colors their actions, decisions, and plans, is:

“Who will be in charge, NEXT YEAR?”

Take a look at the infographic above. Election cycles can vary, here in the U.S. most last from 2-6 years, but in other countries the timing may vary. Unless you live in an absolute dictatorship, you probably have some variation on this cycle, but the phases I’ll be talking about tend to be the same. (The US tends to be a two political party system but in other countries you may see coalitions form the “ruling” party, or multi-party systems.)

Here’s how the cycle works:

1. A new party takes office. During this first phase, the newly elected officials will be making appointments to the senior level positions. In a national election, this may take the form of appointments to national cabinet positions, followed by those appointees making leadership appointments at  regional and local levels. If you are trying to pitch your product at this time, it may be a frustrating period of “no decision” despite having many meetings or discussions with various department heads.  Consider the possibility that they are “auditioning” your idea, hearing you out to see if your idea might be worth pitching higher up the “food chain” once they have a clear idea of the priorities of the new officials.

2. The next phase is a period of high activity, purchasing, and innovation. This is the time period after the appointments have been made, and the goals and priorities of the new administration are going to be executed. If your product serves those goals in a way that can advance the work of the administration, this is the best time to have it gain traction. This is the time when many purchasing decisions will be made, and many government contracts are awarded for services, funding, grants etc.

3. Phase 3 is the pre-election period. This generally takes place about a year before the next election. At this point, every project, plan and purchasing contract is re-evaluated to see if they will help or threaten the ruling party’s chances of getting back into office. Projects and products that advance the goals of the administration and have measurable benefits will generally be expanded or promoted. Projects and products with a high chance of public perception of failure will be cut back or hidden from view. If you are pitching a product that has any possibility of public failure, one that requires a long time to drive measurable results, or is very costly, it is highly unlikely that it will be adopted at this time. Generally this is a time of scaling back, with high focus on certain key activities, and low adaption of new partners, products or processes. There are rare exceptions to this, they are usually tied to exceptional events, such as a terrorist act, a natural or man-made disaster or an economic crisis of extraordinary proportions, such as the one that began in 2007. If you are pitching something new at this time, you may encounter a similar feeling as we saw in phase one, “lots of meetings, no decision.”  You may have a great deal of difficulty even getting the meeting. Just prior to, and during this period, it is not unusual to see many appointed department heads depart for the private sector, able to use their expertise to negotiate a lucrative package with corporations that do business with the government. If your product or service is at all controversial, this is NOT the time it will get taken on.

4. It’s Election day again! At this point we enter one of three phases (I like to call it the gray zone).

  • Possibility one: This is the “Lame Duck” scenario. The current party or coalition is NOT reelected. Nothing will get done, and there will not be any major expenditures until the new team takes office.
  • Possibility two: Current Party is re-elected with the same leader. Thee will be some changes of appointees as many will opt to move to the private sector or to think tanks, and there may be a slight refocus of priorities based on discoveries made during the election period.
  • Possibility three: Current party is re-elected but with a new person at the top. Go back to the beginning of phase one.

As you can see, the timing of your approach can greatly affect the speed of your success. Remember when I mentioned that even if YOU don’t sell directly to the government your clients might? If you run an office supply store and a large portion of your customers are receiving government subsidies for their work, ebb and flow in election cycles can really affect your sales. You may not even realize how many of your customers are direct government suppliers, or one step away from the government. In this case, the office supply store owner is one step away.  His/her declining sales may affect his suppliers, truckers or even his/her ability to pay rent. On the other hand, a new government regulation requiring every government file to be in a purple folder will spur a spike of purple folder sales that might just get that office supply store owner a nice tropical vacation this year.

Related to this topic:

1 Lean Startups in Government agencies 

2. Presentation on Lean startups in Government agencies: YouTube 1, You Tube 2, You tube 3.

3. What does a Government Shutdown mean for you? What if the government is your biggest customer?

4. Are you selling what they need to hear? Be sure you’re pitching what the government needs at the right time!

5. Need some great questions to ask to help you size up any business environment? Go here. And get your FREE COPY today!

book by Jeanne Goldie

Speed Read an Organization with our Easy Guide

What are YOUR tips on pitching the government on a business idea or project? Share in the comments section.

 

 

 

Are you Settling?

If you settle too often you might as well quit swinging

What’s your batting average? When was the last time you swung for the fences?

There are times when only a “duct tape” fix will do. You may not have the resources to do things exactly as you wanted or planned.  It may have to wait. But at what point do you need to insist on doing things YOUR way?

If you are ALWAYS settling, and your products or projects are becoming something you wouldn’t really want to put your name on, or can’t imagine talking about if asked to describe any career highlights in the last year or so, it’s time to do a self-inventory.

1. Are you settling to get something truly more important done?

2. Are you settling just once, or does it happen every time?

3. How important are the details you are compromising on?

I realize this might sound contradictory to the advice to consider a minimum viable project, but being an effective change manager means you try to hit a delicate balance that ultimately, moves the team forward. Holding out for perfection at all times gets you nowhere, but compromising into an endless series of “meh” results also will get you nowhere.

“Sometimes you win, Sometimes you lose, Sometimes, it rains” Bull Durham.

What’s your batting average? Are you winning? Are you losing? Bunting? When was your last home run? If you’re losing more than you’re winning, it may be time to change your approach. Or at least your batting stance.

Pick your pitch and connect. Hard. Get the free steak (but put your headphones on if you’re watching in the office! )

book by Jeanne Goldie

Speed Read an Organization with our Easy Guide

If you can’t figure out why you’re losing, maybe you need to look at your company and your place in it with fresh eyes. Get our free guide to Reading the Terrain and do a deep dive on what’s going on.

 

5 dumb things people do when they try to change the workplace. Especially # 2

  1. Choose your actions carefully when you are the replacement for a weak leader

    Try to avoid these bad approaches!

    Constantly talk about how another company does “it” (i.e. whatever change is being made). Google may be great, Joe’s Ribs up the street may be dandy as well, but if all your points of reference as to why the company should change refers to how one other company is doing whatever you do, eventually people will tune you out, and the less polite will suggest you go work there, preferably immediately. If you are using other companies as a reference point, make sure to vary your examples and also be aware of your own company’s particular strengths. And if your reference point is a defunct company, make sure the item or behavior you’re proposing to adopt was not a key reason for the company’s demise.

  2. Place too much weight on their business unit’s corner of the world vs. its relative importance to the overall company success. It’s great to play to your strengths, its also good to streamline and perfect processes under your control. However if your area of expertise is only delivering .5% of the bottom line and all of your change plans aren’t likely to significantly change that, don’t expect the whole company to change to accommodate your plans.
  3. Insist on leading a change project because it was your idea.  Yes, it’s important to get credit for your good ideas. Unfortunately you may not have the skills and connections yet to lead the whole change. Don’t sulk if you don’t get to lead the charge. Ask for a position on the team, just don’t expect to be the chief.
  4. Expect the change plan to remain exactly as first envisioned. Tweaks, detours, roadblocks and Version’s 2.0, 5.0 and 6.0 are to be expected.
  5. Ignore the “unwritten rules” of the prevailing culture. If the team is predominantly highly competitive, slightly hyperactive people, they’re not going to sit through too many “talk through our feelings” sessions. If the team is a group of highly sensitive, keenly attuned to human behavior, social work type professionals, you won’t turn them into sales people overnight. Don’t take the company’s written values statements at face value, look at its actions, its people and its internal culture before mapping out your plan.
book by Jeanne Goldie

Speed Read an Organization with our Easy Guide

Need some more things to consider before creating your plan? Read our 10 rules of turnaround. Want to make sure you’re identifying the “unwritten rules” of your workplace? Get our free field guide to ask yourself the right questions.

Just need a whole new approach this year? Try this instead.

 

Are you Afraid of Being Seen?

hand emerging from behind red theatre curtain

“All the world is a stage.” Are you hiding behind the curtain?

The first time I posted one of my 52 Week Turnaround articles on Facebook my hand trembled the whole time. Because my personal Facebook page was connected to people I had known for years. I had visions of people stumbling across posts, complete with scathing comments. (Not to mention the endless funky spam comments — What is it with sex companies trying to hide posts with headers about hockey jerseys? ) Most especially I imagined my ex-husband, ex-boyfriends, high school friends, and college acquaintances, all doubling over in laughter as they read. And not in a good way.

A few of whom are probably shaking their heads as they read this going “Seriously? Jeanne’s afraid of nothing, except slugs, so what the hell is she talking about?” Because many of them know me as being pretty fearless. I was an AIDS activist in the early 90’s (yes, the kind that gets arrested and gets spit on by bigots at demonstrations), worked in a famously dangerous public housing authority (where shootings were common and my car was rocked the first time I drove into one of the projects), and had my life and the lives of my team threatened by a mentally unstable client on the same job. I fought the foster care system.  I’ve held people while they were dying horrible deaths from AIDS and moved drugs from the dead to the living. I’ve faced large, furious public audiences who hated the company or agency I was representing, negotiated with picketers and delivered a lot of bad news to people who weren’t too happy to hear it. I’ve been on TV and radio dozens of times, sometimes on pleasant topics but also representing companies on unpleasant subjects and in difficult situations. A running joke at a company I worked at many years ago was that “There’s only one person with any balls around here and it’s Jeanne.”

Why was this different? All of that bravery was done for someone else’s plan or cause. I delivered an employer’s message (under some pretty rocky circumstances, but still, not Jeanne’s message). I fought for friends and a child who had AIDS (Shirley MacClaine’s “Give my daughter the shot!!!” pales compared to me in a medical standoff) but I wasn’t ill. I executed someone else’s organizational change plan.

But what happens when you put YOU out there, your baby, your business, your dream? There are times when it is easier for me to fight for someone else’s cause than to fight for my own. So I worry. Here’s a sampling of this past month’s worries:

  • If I comment on the divide between men and women in technology and business will I not be able to get hired anywhere ever again, be branded an “agitator”?
  • Is my thinking too superficial? Will the smart people I went to school with be like, “Dear God, how the hell did they ever let Jeanne into college? Clearly it was a clerical error.”
  • How many frigging typos, run on sentences, and/or passive voice sentences did I leave in that article I posted at five this morning before running off to a meeting? (A lot, I guarantee it).
  • What if my book that is coming out gets really sucky reviews? Should I publish under a pseudonym?
  • Are there slugs in Belgium and what are the odds of one of them sliming its way across the podium while I’m presenting? (They didn’t, but I did consider the possibility).

Sometimes, as loud as we may appear, we are still trying to remain invisible. Suzanne Evans, a business coach who specializes in being loud, proud and outspoken talks about “Stepping into Discomfort”, taking risks and being “visible” in her book, The Way you Do Anything is the Way you Do Everything. And when Suzanne talks about being visible, she means warts and all, not a safe “First to volunteer to lead the United Way committee” or post “bland inoffensive business articles on LinkedIn” sort of way.

I particularly loved her quote, “Learn fast that taking up less space and surrounding yourself with people who want to go unnoticed, and stay under the radar won’t get you more business, better clients, or cutting edge marketing ideas. Success takes up space.”

We all know someone at work who’s primary career skill is keeping their head down, making sure to dodge into a safe hole when the lawnmower comes overhead.  And it may even work for them. But at some point, it’s a pretty hollow victory. I’ve taken my chances on being memorable. And so far, it has worked, creating new opportunities, new connections and new experiences.

So here I am.  Visible. Taking up space. Saying what I think, sharing what I know, both good and bad. And YOU need to put yourself out there as well. You didn’t get this far without learning a few things. If nothing else, I know to never follow the Fulton County Rat Poison Lady. And that’s something everyone needs to know.

And yes, I’m posting this on Facebook.

Of course if you would prefer to remain invisible, please feel free to post a comment on exactly how many grammatical errors I have committed in this post. You can do it anonymously, I promise.

book by Jeanne Goldie

Speed Read an Organization with our Easy Guide

Get your free copy of Reading the Terrain today, it will help you speed read an organization and may even help you see your current company with new eyes! Subscribe in the box.

 

 

Are you selling what they need to hear?

Calculating ROI

Sure, you’ve got a great idea. What’s the ROI for them?

” It surprises me that most fashion buyers know everything there is to know about which trend and hemline we’ll be wearing in six months but can’t tell me what the density of their sales floor is, what the return is, what the dollars per square foot is, what their top-selling stock-keeping unit is and how many times they’ve reordered it in the season.  However fashionable the brand, we always start and finish with the numbers—the sell-throughs, the margins, the returns, the contributions—and then we talk about the pleasantries.” Marigay McKee, President Saks Fifth Avenue. From an interview in the Wall Street Journal.

How are you pitching your story? In business, your internal pitch needs to show the return on investment, not solely the brilliance of your vision or the cutting edge of your design.  Because vision and design can drive returns, but not if you can’t articulate them in a way to get your vision built in the first place.

At a recent workshop I listened to one female entrepreneur outline her next steps in growing her wellness business, which involved partnering with some other brick and mortar businesses. The first five minutes of the pitch outlined the wonderful community benefit, the sense of empowerment, the size of the mailing lists and the ambience of the event. Nowhere in the pitch was what the measurable benefit to her business would be, or the benefit to her brick and mortar partners.  A business coach kept probing, asking, “What is the benefit, where is the return?” and got more answers about wellness, community, and the overall specialness of the event. It took three tries for the business coach to get the entrepreneur to outline her plan for getting revenue from the event.

Lest any men be laughing and saying “typical female approach,” I’ve noticed many male-led pitches wax on endlessly about the speed of the technology, the sleekness of the interface, the inherent scalability of the product, while never addressing the paying market for the product.

At some point we all do it, fall so in love with our grand plan that we think everyone will buy in. And passion is a good thing.  Passion and drive keep you going at 3 am, when the 16th version is just not working the way you planned, and when you know in two hours the kids need to get up to get ready for school and you’re operating on no sleep. But we have to be mindful of our audience. Your significant other, your mom and your dog will love your idea, and think its brilliant, but unless they can finance it, eventually you have to sell it.

How are you pitching your vision? And are you selling it in a way that those who are buying can hear it?

book by Jeanne Goldie

Speed Read an Organization with our Easy Guide

Want to Speed Read an Organization you may be pitching? Subscribe today.

 

© Jeanne Goldie 2015