Turnaround Rule #10.5 Know When to Go.

 

Know when to exit a turnaround situation

The dirty secret of completing a turnaround is knowing when to leave.

One of the dirty little secrets of being a change agent is that sometimes it’s time to go once your best work is done.  It’s good to go out on top.  The part no one talks about is that sometimes you have to create such a shakeup, there will be those with their knives out waiting for your first misstep the second your triumph becomes public.

Classic example.  I was a senior director at a large government services agency where the entire management team had been brought in to create an amazing turnaround. The executive director had taken on a complex, politically fraught (and, given the environment, often life-threatening) job, and executed an amazing turnaround. She was feted first in the industrial journals, then more publicly. The majority of the turnaround took three years culminating in national recognition. The agency, previously rated at a 33, was given a perfect 100 score by its regulator. There was talk of a Cabinet appointment. The director demurred, feeling there was more work to do.

A few more years went by. A different political party took office for the next 8 years. No more Cabinet appointment-speak…but still some acclaim. And slowly but surely, those whose apple cart she had upset were waiting with knives drawn.  Suddenly there were whispers about her salary, two of her contract arrangements, and talk of having her removed. By the time the next “friendly” national  administration was in place, the damage was done.

Was she perfect? No. As a matter of fact, I didn’t care for one of those contracts and felt a better deal could be negotiated locally.  But she took one of the single most daunting tasks of cleaning up a notoriously corrupt agency and turned it around.  In record time.  Which everyone conveniently forgot about 8 years later.  They forgot what it was like when the post office decided not to deliver to one of the facilities because the hail of bullets were so bad. That area that now hosts national golf tournaments, a model community and a fantastic magnet school.

Go out on top. Go out when the work is 99% done. There is nothing over 100%, no awards that equal A+++. If you’re good at this, you need to move on to the next challenge.  I am in no way advocating a “band aid” cure as a permanent fix but get out while the next opportunities are flying in the door. Otherwise you’ll forever be talking about your triumphs in past tense, because once you have everything thriving, the world collectively forgets what it took to get there all too quickly.

Have you ever overstayed after a project was done? Share in the comments box!

Did you miss rules 1-10? Get them here.

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© Jeanne Goldie 2015